Open the Alexa app and tap Devices on the bottom right. On the next page, tap the plus (+) icon on the top-right, and select Add Device from the pop-up menu. If you click an affiliate link. SOLVED: Go to then settings Music & Media Spotify Unlink your Spotify account from Alexa, then relink it. Now scream 'ALEXA PLAY SPOTIFY!!!' EDIT: This was suggested to me when I called Amazon and it worked for me. Spotify is a digital music service that gives you access to millions of songs. Spotify is all the music you’ll ever need. Listening is everything - Spotify. Sometimes, you will be bothered by the lack of communication between Alexa and Spotify. If Alexa doesn’t play from Spotify, update the Alexa app, or relink your Spotify account to Echo.